4987 Winchester Blvd. Suite 4
21703 Frederick, MD
301-668-4420 or 1-800-232-9066

FAQ's

 

Frequently Asked Questions

 

Have questions about building, maintaining or just owning a pool? We have assembled some questions below to help you know what to expect. If you don't find your answer here, please give us a call and we will be more then glad to answer your questions!

 

How does the construction process work?

First, our staff will work with you to finalize the design, add-on options, decking and other such details. Once all details are finalized, we will begin by grading the site and forming it into the necessary shape. We will then proceed with pre-plumbing and electrical, wall construction, decking, landscaping, and accessories. Although the construction process may be unsightly, the final process will be the envy of your neighborhood.

 

Can you help me design the best pool for my backyard?

Certainly! Our staff will help you select the right size, shape and overall layout of the best pool for the area you have to work with. We understand that each home is different and each homeowner’s tastes and styles are different. We will help you with all of the details, including any add-on options, such as waterfalls, landscaping, etc. that you want to include.

 

Will you support and help maintain my pool after it’s completed?

We build relationships. Just because we’ve completed your pool does not mean that our relationship ends. We will be with you to help service and maintain your pool long after it’s finished. The level of involvement we have in maintaining your pool is up to you. We have set-up a maintenance schedule to keep your pool in peak condition throughout the year.

 

How can I be assured you are using quality parts and equipment when building my pool?

We use only the best parts and equipment available in the industry. When speaking with our staff, you can learn more specifically about the brands that we sell.

 

How can I be assured that your company is a reputable, quality pool builder?

First of all, check our list of references. There is no better way to become comfortable with our quality standards and customer service than to speak directly with our existing customers. Secondly, call the local Better Business Bureau and confirm that our company is in good standing with them. You can also check with other local professional organizations to research our reputation and workmanship.

 

What is Gunite?

A mixture of cement and sand sprayed onto contoured and supported surfaces to constuct a pool. Gunite is mixed and pumped to the site dry, and water is added at the point of application. Once the Gunite has fully dried, plaster is usually applied over the gunite. The plaster is actually the material that is visible and that comes into contact with the water (not the underlying gunite cement structure).